Contact Us
You must be 21 or older to gamble at online casinos in the United States. This page explains how to get in touch with Online Casinos California, what we can help with, and where to go when your question is really for a casino or a helpline.
We are an independent comparison site. We research and review online casinos for California players, but we do not run any of them. That shapes what we can and can't do for you, so it's worth reading the next section before you write.
What we can help with
Send us a message if your question is about this website. Typical reasons include:
- Corrections: a bonus figure, payment detail or licensing statement that looks out of date or wrong.
- Review questions: how a site was assessed or why it sits where it does. Our approach is described on the About Us page.
- Feedback: something that was unclear, hard to find or missing from a comparison.
- Business or partnership inquiries: we may earn commission from some operators we list, but commission does not buy ranking position.
- Privacy or content requests: questions about how the site handles information, which are also covered in our Terms and Conditions.
What we can't help with
We have no access to casino accounts, balances or payment records. If your issue is with one of the sites we review, only that operator can resolve it. That includes:
- A delayed or pending withdrawal
- Bonus credits that did not appear or wagering questions
- Identity verification (KYC) requests and document problems
- Locked accounts, password resets and closures
- Deposit limits, cool-offs or self-exclusion requests
Before you contact a casino about a problem
- Check the site's terms for the bonus, withdrawal or account rule involved.
- Gather screenshots, transaction IDs and dates, using US date format.
- Use the casino's live chat or support email first and keep a copy of the conversation.
- If it isn't resolved, escalate in writing and ask for a clear explanation of the decision.
- Check the licensing or dispute information the operator publishes. We can't confirm any operator's status on your behalf, so verify it directly.
How to reach us and what to expect
Use the contact method provided on the site when this page is published. Please don't send passwords, full card numbers or identity documents, because we never need them. Include the page address and the detail you're questioning. We review messages as we can, but we don't promise a set response time, and we can't give personal legal or tax advice. For questions about the legality of online gambling in California or how winnings are taxed, consult a qualified professional.
Who this site is for
Online Casinos California is intended for adults aged 21 and over. Availability of online casino sites, payment methods and features for California residents can vary, so verify each one before you register. Offers listed on the site carry terms such as eligibility, deposit requirements, wagering and caps, and these are set by the operators, not by us.
Help if gambling is causing problems
Gambling always carries the risk of losing money. Never play with money you need for bills or essentials, and never gamble to escape stress or recover losses. If it stops being fun, help is free and confidential:
- National Problem Gambling Helpline: call or text 1-800-GAMBLER (1-800-426-2537), available 24/7.
- California: the state's problem-gambling support runs through the same 1-800-GAMBLER line, and CalGETS provides treatment resources for Californians.
- Tools at casinos: most operators offer deposit limits, time-outs and self-exclusion. Look in account settings or ask support.
More detail is on our Responsible Gambling page.